On this page
1. Information we collect2. How we use it3. Legal basis4. Who we share it with5. How long we keep it6. Your rights7. Security8. Children9. Changes10. Grievance OfficerTrishulGold is a digital product owned and operated by TridentSQA ("we", "us"), the legal entity contracting with you. This policy explains what personal data we collect when you use TrishulGold, why we collect it, and the choices you have.
We have written this in plain language on purpose. If anything is unclear, write to info@tridentsqa.com and we will explain it.
1. Information we collect
| What | Why we need it |
|---|---|
| Your mobile number | It is how the service reaches you. We receive it when you message us on WhatsApp or Telegram. |
| Your shop details — name, address, phone, website, logo image | These are printed on every poster we create for you. You provide them once during setup. |
| The rates you send — gold and silver prices, dates | To generate the poster you asked for. |
| Messages you send us | To operate the service and provide support. |
| Usage records — when posters were made, how many, which language | Billing, support and improving the service. |
| Payment information | Handled by our payment gateway. We never see or store your full card or bank details. |
We do not collect your contacts list, your customers' data, your location, your other WhatsApp or Telegram conversations, or anything you have not sent to us directly.
2. How we use your information
- To create and deliver your gold and silver rate posters
- To put your shop's branding on those posters
- To answer your questions and provide support
- To bill you correctly and keep payment records required by law
- To send you service messages about your account (for example, a renewal reminder)
- To fix problems and improve the design and reliability of the service
We do not sell your data. We do not share it with advertisers. We do not use your shop details to market to your customers.
3. Legal basis
We process your data under the Digital Personal Data Protection Act, 2023 (India), on these grounds:
- Your consent — given when you start using the service and share your shop details.
- Performance of a contract — we cannot make your posters without your rates and branding.
- Legal obligation — tax and accounting records we are required to keep.
You may withdraw consent at any time by writing to info@tridentsqa.com. Doing so ends the service, because we cannot operate it without your shop details.
4. Who we share it with
| Who | What and why |
|---|---|
| Messaging platforms (WhatsApp / Meta, Telegram) | Your messages travel over their networks. Their own privacy policies apply to that transport. |
| Payment gateway | To process your subscription securely. They handle card data, not us. |
| Cloud hosting providers | To run the service and store your data. Servers are located in India or in jurisdictions permitted under Indian law. |
| Government authorities | Only where required by a valid legal order. |
Each provider is bound by contract to protect your data and to use it only for the purpose we engaged them for.
5. How long we keep it
- Shop details and logo — while your account is active, and for 12 months afterwards so you can return without re-doing setup.
- Rates and posters — 12 months, so you can retrieve an old poster.
- Billing records — 8 years, as required by Indian tax law.
You can ask us to delete everything sooner. We will, except for records we are legally required to retain.
6. Your rights
Under the DPDP Act you may:
- Access the personal data we hold about you
- Correct anything inaccurate — for example, a changed shop address
- Erase your data, subject to our legal retention duties
- Withdraw consent and stop using the service
- Nominate another person to exercise these rights if you are unable to
- Complain to the Data Protection Board of India if we do not resolve your concern
Write to info@tridentsqa.com. We respond within 30 days.
7. Security
We protect your data with encryption in transit, access controls limiting who on our team can see customer data, encrypted storage of your logo and shop details, and regular security review. TridentSQA maintains ISO-certified engineering practices.
No system is perfect. If a breach affects your data, we will notify you and the Data Protection Board of India as the law requires.
8. Children
TrishulGold is a business tool and is not directed at anyone under 18. We do not knowingly collect data from children. If you believe a child's data has reached us, write to us and we will delete it.
9. Changes to this policy
If we change this policy we will update the date at the top, and for significant changes we will tell you on WhatsApp or Telegram before they take effect.
10. Grievance Officer
As required under Indian law, you may contact our Grievance Officer for any complaint about how your personal data is handled.
Grievance Officer — TrishulGold (TridentSQA)
TridentSQA
12A, 3rd Floor, Kamak Towers, 3rd Cross Street,
Thiru Vi Ka Industrial Estate, Guindy,
Chennai 600032, Tamil Nadu, India
Email: info@tridentsqa.com
Phone: +91 86108 32351
We acknowledge complaints within 48 hours and resolve them within 30 days.