On this page
1. What you pay2. Free trial3. Cancelling4. When we refund5. When we do not6. How to request7. How long it takes8. ContactWe would rather you leave happy than stay unhappy. This page explains exactly what you pay, how to cancel, and when you get money back.
1. What you pay
First month: free. Unlimited posters, no card required to start.
After that: ₹1,000 per month, inclusive of applicable taxes unless stated otherwise on your invoice. No setup fee. No per-poster charge. No minimum contract.
2. Free trial
- Your first month is free from the day you set up your shop.
- You can make as many posters as you like during the trial.
- We will remind you before the trial ends.
- If you do nothing, the service simply stops. We do not auto-charge you without your agreement.
3. Cancelling
You can cancel at any time — just message us on WhatsApp or Telegram, or email info@tridentsqa.com. There is no cancellation fee and no notice period.
Your service continues until the end of the month you have already paid for. After that it stops and you are not billed again.
4. When we refund
| Situation | What we do |
|---|---|
| Within 7 days of your first paid month | Full refund, no questions asked. |
| We could not deliver the service — a fault on our side stopped you making posters for more than 3 consecutive days | Pro-rata refund for the affected days, or a free month extension — your choice. |
| Duplicate or incorrect charge | Full refund of the incorrect amount. |
| You were charged after cancelling | Full refund. |
5. When we do not refund
- Part-months after the first 7 days — if you cancel mid-month, you keep the service until the month ends but we do not refund the unused days.
- Months you did not use the service. The subscription gives you access; using it is up to you.
- Where the service was suspended because our Terms were breached.
- Dissatisfaction with a poster's design, where we offered alternative designs and you did not request them. Just tap "another design" — it is free and unlimited.
6. How to request a refund
- Message us on the same WhatsApp or Telegram number you use for the service, or email info@tridentsqa.com.
- Tell us your shop name and the reason. You do not need to justify a request inside the 7-day window.
- We acknowledge within 2 working days.
7. How long it takes
Once approved, we initiate the refund within 3 working days. It reaches your account in 5–10 working days after that, depending on your bank or card issuer. Refunds go back to the original payment method.
8. Contact
TridentSQA
12A, 3rd Floor, Kamak Towers, 3rd Cross Street,
Thiru Vi Ka Industrial Estate, Guindy,
Chennai 600032, Tamil Nadu, India
Email: info@tridentsqa.com
Phone: +91 86108 32351